topic Re: Phone line no longer working in Talk

Phone line no longer working

SarahBee21 — Thu, 09 Jan 2025 09:36:07 GMT

Hello,

I upgraded my broadband on the 11th of December, I've noticed for the past week that my phone landlines no longer works & I am left with a message saying "Check phone line." which I have tried to do & tried to follow some online tips but nothing is working. I then logged into my account today & noticed under my bill it said "cancellation of rental line" which is odd as I never canceled the line when I upgraded?

Has anyone got any ideas of what I can do?

Re: Phone line no longer working

Mark39 — Thu, 09 Jan 2025 09:46:51 GMT

Is your phone plugged into your broadband Hub? If you've upgraded you may have been switched to Internet calls.

Re: Phone line no longer working

SarahBee21 — Thu, 09 Jan 2025 09:52:02 GMT

No it is not, as far as I am aware I opted out for Internet calls & on my bill it still says that I am paying for Sky Talk Anytime.

Re: Phone line no longer working

GD1 — Thu, 09 Jan 2025 10:04:45 GMT

@SarahBee21 Is there a voice light on the hub, is this iluminated?

Re: Phone line no longer working

SarahBee21 — Thu, 09 Jan 2025 10:07:12 GMT

Yes. I've just checked & it is green?

Re: Phone line no longer working

caesarome — Thu, 09 Jan 2025 10:10:08 GMT

See what happens if you plug your phone line into the hub.

Re: Phone line no longer working

SarahBee21 — Thu, 09 Jan 2025 10:20:31 GMT

The phoneline now works! However I do have 3 other phones around my house, the one that works which is plugged into the hub is in my office however I have one downstairs which my parents use & one in their bedroom. Do you have any ideas of how to get that one working?

Re: Phone line no longer working

Mark39 — Thu, 09 Jan 2025 10:20:37 GMT

@SarahBee21 wrote:

Yes. I've just checked & it is green?

Looks like you do have Internet calls, which means your phone must be plugged into the socket at the back of your Hub.

Calls are charged in the same way, so your Anytime+ subscription is still relevant.

Re: Phone line no longer working

Mark39 — Thu, 09 Jan 2025 10:23:36 GMT

@SarahBee21 wrote:

The phoneline now works! However I do have 3 other phones around my house, the one that works which is plugged into the hub is in my office however I have one downstairs which my parents use & one in their bedroom. Do you have any ideas of how to get that one working?

The simplest solution would be invest in a DECT cordless phone kit. A base station plugs into your Hub, and you can place the handset wherever you want it, or take it with you from room to room. You can have more than one handset, if it's more convenient to keep each one in a separate room.

Re: Phone line no longer working

SarahBee21 — Thu, 09 Jan 2025 10:28:19 GMT

Oh lovely! I shall look into that now & see what I can do is I know my parents do use the one downstairs more but my hub is in the office!

Thank you so much for the help!