topic Re: Black router in Talk

Black router

Chloe142 — Tue, 07 Jan 2025 15:07:04 GMT

Can someone clarify if a black router will work with ultrafast , as for some reason Sky have decided to send me a black router that's obviously second hand to try to get a phone line with it, it will not connect with the broadband, I already have a white max hub but no landline, so what are Sky looking for me to do

Re: Black router

Mark39 — Tue, 07 Jan 2025 15:29:15 GMT

@Chloe142 wrote:

Can someone clarify if a black router will work with ultrafast , as for some reason Sky have decided to send me a black router that's obviously second hand to try to get a phone line with it, it will not connect with the broadband, I already have a white max hub but no landline, so what are Sky looking for me to do

Yes, a black upright Hub will work with Ultrafast. What did Sky ask you to do?

Re: Black router

Chloe142 — Tue, 07 Jan 2025 15:42:46 GMT

They just told me they were sending another router out and try that, no instructions as to what to do with it, so how do I get it to work with a landline, am I assuming that the copper cable landline comes into it or what, I can't even get the internet on this black hub

Re: Black router

Mark39 — Tue, 07 Jan 2025 15:48:36 GMT

Work through the setup instructions here: https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/setting-up-my-sky-hub/articles/set-up-hub-broadband-hub-internet-calls-type-of-socket

Your old copper landline cable is redundant. You won't need that.

Re: Black router

Chloe142 — Tue, 07 Jan 2025 16:01:02 GMT

Do I still need to use the ont box, as the other open reach original phone socket is 10 feet away, with no plug socket near it

Re: Black router

Mark39 — Tue, 07 Jan 2025 16:06:44 GMT

Yes - connect to the ONT. See the instructions in the link.

Re: Black router

Chloe142 — Wed, 08 Jan 2025 12:11:03 GMT

Having gone through these there appears to be only 1 port available on the ont, as the other cable supplied fits the old open reach box, there are no yellow connectors, so what plug goes to either number 4 or the purple connectors, no internet after connecting

Re: Black router

Chloe142 — Wed, 08 Jan 2025 12:19:27 GMT

This is the set up we have done added it all but no internet connection or phone line

Re: Black router

Mark39 — Wed, 08 Jan 2025 13:38:39 GMT

Hi @Chloe142 First turn off the power to the Hub.

You have an ONT so the old Openreach socket is redundant and doesn't do anything. The purple ended connector plugged into the Hub's Broadband socket doesn't do anything either, so you can remove it.

If the cable plugged into the UK Phone socket at the back of the Hub is connected to your phone, that's correct.

The power cable is ok.

All you need is an ethernet cable - the one with yellow connectors at each end. One end goes into the ONT socket labelled PORT or LAN. The other end goes into the socket marked '4' at the back of your Hub.

Turn on the Hub's power back on and hopefully all the lights on the Hub will go green after a few minutes.

Re: Black router

Chloe142 — Wed, 08 Jan 2025 14:10:07 GMT

Hi mark thanks for all the info, finally after more than 3 months we have a landline, I hope that compensation will be paid. Also what benefits of the white hub are we losing out on thanks again

Re: Black router

Mark39 — Wed, 08 Jan 2025 14:14:50 GMT

I do wonder if perhaps the white Hub wasn't set up correctly?

I don't know enough about the white Hub to know what extra it provides, I'm afraid.

BTW, I'm delighted you've got your landline back after all this time!

Re: Black router

Chloe142 — Wed, 08 Jan 2025 14:15:00 GMT

The white hub was setup correctly, could it have been a problem with the white hub, and perhaps they should have replaced that instead

Re: Black router

Mark39 — Wed, 08 Jan 2025 14:17:25 GMT

@Chloe142 wrote:

...could it have been a problem with the white hub, and perhaps they should have replaced that instead

Possibly (but I'd be inclined to quit while you're ahead, in all honesty!) 😊