topic Not receiving or being able to make calls in Talk

Not receiving or being able to make calls

AARON111 — Wed, 01 Jan 2025 16:54:30 GMT

I'm unable to receive or make phone calls, internet is still working, if you dial my phone number from another phone it rings but the house phone doesn't! When you pick up to dial out there is no tone. Has my landline gone digital without being informed?

Re: Not receiving or being able to make calls

Addie15 — Thu, 02 Jan 2025 10:38:05 GMT

Hi there, @AARON111. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not receiving or being able to make calls

Linda0106 — Tue, 21 Jan 2025 12:46:07 GMT

I have exactly the same problem. Did you get help? What do I do?

Re: Not receiving or being able to make calls

Mark39 — Tue, 21 Jan 2025 13:11:54 GMT

@Linda0106 are you new to Sky Talk/Broadband? If not, has your Talk service with Sky been working ok up to now?

Re: Not receiving or being able to make calls

msanghera — Tue, 21 Jan 2025 19:53:08 GMT

Good day

i have had no phone dial tone since fhe storms it seems, but my broadband works fine, we have a prefiltered master socket - so no seperate microfilter, how do i get a sky technician out to test the socket.?

The phone LCD stated no phone signal detected.

The broadband checker states no issues , so suspect the master socket

Re: Not receiving or being able to make calls

Mark39 — Tue, 21 Jan 2025 19:55:11 GMT

@msanghera you'll need to report it to Sky. They'll run some line tests to identify the source of the problem. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat tomorrow, if you wish.

Re: Not receiving or being able to make calls

msanghera — Tue, 21 Jan 2025 19:59:01 GMT

@Mark39 thanks for the quick reply, yes please ask the sky team to contact me, the chatbot seems to revert to broadband checks only within the landline help options.

Thanking you kindly

Manny

Re: Not receiving or being able to make calls

Mark39 — Tue, 21 Jan 2025 20:27:25 GMT

@msanghera OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not receiving or being able to make calls

Tom-W19 — Wed, 22 Jan 2025 09:12:26 GMT

Thanks for escalating. We've sent an invite to @msanghera.

Re: Not receiving or being able to make calls

PKosteczko — Fri, 24 Jan 2025 16:28:22 GMT

I am unable to make or receive phone calls on my mobile phone

Re: Not receiving or being able to make calls

PKosteczko — Fri, 24 Jan 2025 16:47:53 GMT

Unable to receive or make phone calls

Re: Not receiving or being able to make calls

Mark39 — Fri, 24 Jan 2025 16:52:02 GMT

@PKosteczko wrote:
I am unable to make or receive phone calls on my mobile phone

You' ve posted in the landline forum. I'd suggest posting with more detail in the Sky Mobile forum.