topic Re: Can't make or receive phone calls from landline. in Talk

Can't make or receive phone calls from landline.

JaneBa — Mon, 30 Dec 2024 18:07:01 GMT

Since canceling our sky Q tv package, we can't receive or make a phone call from landline phone. When ring from a mobile, can hear it ringing but phone is silent, when trying to ring from landline there is no dial tone.

Re: Can't make or receive phone calls from landline.

Daniel0210 — Mon, 30 Dec 2024 18:17:35 GMT

@JaneBa

Not likely to be connected to cancelling Sky Q. I take it your Broadband and landline are with Sky too?

Re: Can't make or receive phone calls from landline.

JaneBa — Mon, 30 Dec 2024 18:41:38 GMT

Yes they are.

Re: Can't make or receive phone calls from landline.

Daniel0210 — Mon, 30 Dec 2024 18:48:52 GMT

@JaneBa

Any changes to your Broadband subscription recently? Is your broadband working okay?

Re: Can't make or receive phone calls from landline.

JaneBa — Mon, 30 Dec 2024 20:03:46 GMT

@Daniel0210

No changes to broadband, everything working fine.

Just the phone, bought new phone just in case it was the phone.

Re: Can't make or receive phone calls from landline.

Daniel0210 — Mon, 30 Dec 2024 20:13:43 GMT

@JaneBa

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

Re: Can't make or receive phone calls from landline.

JaneBa — Mon, 30 Dec 2024 20:19:10 GMT

@Daniel0210

Have tried this earlier, but our hub is sky Q and not the hubs shown.

Re: Can't make or receive phone calls from landline.

JaneBa — Mon, 30 Dec 2024 20:25:38 GMT

@Daniel0210

Have also uploaded photos of how ours is set up and filled the form in for sky. Had a reply saying they have received photos and it could take up to 72 hours for some one to respond so just waiting.