topic Re: Problems with hash key when used for security in Talk

Problems with hash key when used for security

white-cross — Tue, 24 Dec 2024 12:49:09 GMT

When an organisation phones me to validate security, the automatic voice tells me to press the hash key to confirm I'm expecting the call. But pressing the key doesn't work, so I can't get any further

Help!

Re: Problems with hash key when used for security

Mark39 — Tue, 24 Dec 2024 13:16:30 GMT

If you press the hash button, do you hear the tone generated in your handset as you would with any other number key press?

Re: Problems with hash key when used for security

white-cross — Tue, 24 Dec 2024 18:17:59 GMT

@Mark39

No, I dont

Re: Problems with hash key when used for security

white-cross — Fri, 27 Dec 2024 17:57:21 GMT

@Mark39

Any more thoughts on this issue? It really is incredibly inconvenient

Re: Problems with hash key when used for security

Mark39 — Fri, 27 Dec 2024 18:38:34 GMT

@white-cross thanks for the prompt - I did see your previous post but was sidetracked and then overlooked it

I think the tones are generated by your phone handset and that may be where the fault lies. If you're able, it would be worth testing with a different handset?

Re: Problems with hash key when used for security

FLC — Sun, 29 Dec 2024 08:36:08 GMT

I've seen a similar thing reported on Vodafone's VOIP service where the tone generated isn't transmitted at sufficient volume/clarity to be identified by the remote system listening for it.

But as @Mark39 says, if you can't hear it either, it would suggest a handset fault.