topic Re: Unable to hear caller in Talk

Unable to hear caller

Patsy19 — Sun, 22 Dec 2024 15:32:07 GMT

I was told it could be the phone I replaced it but still can't hear the caller yet they can hear me

Re: Unable to hear caller

Patsy19 — Sun, 22 Dec 2024 15:36:35 GMT

I've checked all connections etc.

Re: Unable to hear caller

Mark39 — Sun, 22 Dec 2024 15:39:19 GMT

I assume it was Sky who suggested replacing your phone. As that has made no difference, you'll need to contact them again, I'm afraid. We can ask Sky's messaging team to contact you here so that you can do so via a private online chat, if you wish?

Re: Unable to hear caller

Patsy19 — Sun, 22 Dec 2024 15:41:52 GMT

Yes please on my mobile as I won't hear them on landlines

Re: Unable to hear caller

Mark39 — Sun, 22 Dec 2024 15:45:21 GMT

It's an online chat, not a telephone call. The invitation will be here on the forum - are you happy with that?

Re: Unable to hear caller

Patsy19 — Sun, 22 Dec 2024 15:54:34 GMT

Yes I'm happy with that

Re: Unable to hear caller

Patsy19 — Sun, 22 Dec 2024 15:55:22 GMT

Yes that's ok

Re: Unable to hear caller

Mark39 — Sun, 22 Dec 2024 16:03:24 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to hear caller

Patsy19 — Sun, 22 Dec 2024 16:08:32 GMT

Thank you

Re: Unable to hear caller

Lisa-P1987 — Mon, 23 Dec 2024 10:50:03 GMT

Thanks for escalating this. We’ve sent Patsy19 an invite to chat.