topic Re: Pay as you talk no connection at all in Talk

Pay as you talk no connection at all

Troubledtoo22 — Wed, 11 Dec 2024 19:23:53 GMT

my landline is completely dead, but internet works fine. I've checked connection using the test socket using two different phones all to no avail.

contacted sky, they say they tried to contact me, obviously they failed to reach me by phone.

Assistant was useless, not programmed for landline issues I imagine.

followed the try this script, no help at all 😔

Re: Pay as you talk no connection at all

Mark39 — Wed, 11 Dec 2024 19:54:49 GMT

What's the background to this? Are you new to Sky broadband/landline? Or upgraded your broadband package? Or has your landline with Sky worked ok up to now?

Re: Pay as you talk no connection at all

Troubledtoo22 — Thu, 12 Dec 2024 08:31:58 GMT

No, not new and I've always had internet pay as you talk. Yes, the phone was fine, then just stopped working at all.

Re: Pay as you talk no connection at all

Troubledtoo22 — Thu, 12 Dec 2024 08:35:05 GMT

I wouldn't normally mind, I'd just go to fibre, but I have a fall monitor that requires a landline

Re: Pay as you talk no connection at all

Mark39 — Thu, 12 Dec 2024 09:20:50 GMT

@Troubledtoo22 does your phone plug into the wall socket via a microfilter, or does the wall socket have separate ports for phone and Internet?

Try the simple connection test here, even if your broadband is working ok. If it detects a fault you'll be an.e to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Pay as you talk no connection at all

Troubledtoo22 — Thu, 12 Dec 2024 11:24:32 GMT

Wall socket has two separate ports, internet and phone. Have tested using the test port on the socket, no difference, still a dead phone, no dial tone, just silence. Oddly internet works fine.

have already followed the sky diagnostic, says internet ok.
Sky said they have tried to call me, obviously they cannot get me as the phone is dead, even tried a brand new phone on it, same outcome, dead line.

Re: Pay as you talk no connection at all

Mark39 — Thu, 12 Dec 2024 11:28:53 GMT

Ok. If you wish we can ask Sky's messaging team to contact you here so that you can report it via a private online chat?

Re: Pay as you talk no connection at all

Troubledtoo22 — Fri, 13 Dec 2024 10:00:20 GMT

Sorry took so long to reply.
yes, that would be ideal. Thank you so much 👍

Re: Pay as you talk no connection at all

Mark39 — Fri, 13 Dec 2024 11:06:58 GMT

No worries. I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Pay as you talk no connection at all

Lisa-P1987 — Fri, 13 Dec 2024 13:13:15 GMT

Thanks for escalating this. We’ve sent Troubledtoo22 an invite to chat.