https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850363#M92491 <P>Yep! I've followed all instructions to the letter.&nbsp;</P> Thu, 12 Dec 2024 20:24:55 GMT Dippee 2024-12-12T20:24:55Z https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850140#M92480 <P>My mum (80) has recently swapped everything to Sky (prev Virgin Media and BT/TalkTalk).</P><P>Sky have been brilliant with the exception of the final hub set up. The engineer just left the hub on floor behind the TV (wires everywhere) and wouldn't give her any advice regarding her landline (which was disconnected by TalkTalk).</P><P>i've driven over today and plug her normal phone into the back of the hub. Wifi and everything working but still can't get a line. Also on her MySky it says "broadband not activated" but it obviously is as everything else working. Help appreciated. Photo of the way engineer left the install&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6951.jpeg" style="width: 2048px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/106358i6350887059A9EA5E/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_6951.jpeg" alt="IMG_6951.jpeg" /></span></P><P> </P> Thu, 12 Dec 2024 16:03:47 GMT https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850140#M92480 Dippee 2024-12-12T16:03:47Z https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850190#M92483 <P>That's a bit of a mess. Does she have a white Hub or a black one? If it's a black one, is the Voice light in the front panel illuminated? Amber or green?</P> Thu, 12 Dec 2024 16:51:30 GMT https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850190#M92483 Mark39 2024-12-12T16:51:30Z https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850240#M92489 <P>Thanks for replying it's a white hub.&nbsp;</P> Thu, 12 Dec 2024 18:10:15 GMT https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850240#M92489 Dippee 2024-12-12T18:10:15Z https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850267#M92490 <P>Just to check - is the phone plugged into the Hub, not the ONT on the wall?</P> Thu, 12 Dec 2024 18:30:37 GMT https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850267#M92490 Mark39 2024-12-12T18:30:37Z https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850363#M92491 <P>Yep! I've followed all instructions to the letter.&nbsp;</P> Thu, 12 Dec 2024 20:24:55 GMT https://helpforum.sky.com/t5/Talk/Connecting-phone-to-new-Sky-Hub/m-p/4850363#M92491 Dippee 2024-12-12T20:24:55Z