topic Re: Landline not working in Talk

Landline not working

SkyTalkUser — Wed, 20 Nov 2024 18:18:43 GMT

Our landline has been down for the past few days, I've unplugged and plugged back in the main connection but nothing.

From the Sky website, it isn't clear whom to contact in such a situation. Thanks.

Re: Landline not working

caesarome — Wed, 20 Nov 2024 19:23:31 GMT

@SkyTalkUser

As Sky is your landline provider it is them that you would need to contact so are you able to do this ?

Re: Landline not working

SkyTalkUser — Wed, 20 Nov 2024 19:30:41 GMT

Is there an email address, web form or other methods of contact? Thanks.

Re: Landline not working

caesarome — Wed, 20 Nov 2024 19:40:28 GMT

There is social media like WhatsApp and Facebook Messenger along with a couple of sites at the bottom of this page.

Re: Landline not working

SkyTalkUser — Thu, 21 Nov 2024 14:36:00 GMT

Hi, is it no longer possible to escalate posts for the Sky Messaging team?

It's how a previous issues was resolved on these forums.

I also don't see any link for Whatsapp. Thanks.

Re: Landline not working

caesarome — Thu, 21 Nov 2024 16:24:28 GMT

@SkyTalkUser

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Landline not working

Addie15 — Thu, 21 Nov 2024 16:26:12 GMT

Hi there, @SkyTalkUser. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working

SkyTalkUser — Thu, 21 Nov 2024 17:11:45 GMT

Thanks for the escalation @caesarome and @Addie15, I've spoken with a Sky advisor now.

Re: Landline not working

SkyTalkUser — Tue, 10 Dec 2024 12:35:08 GMT

A engineer came out in November and fixed the issue, it was a fault at the street cabinet.

A couple of weeks later the phone line is dead again, probably still an external issue. Could you please arrange an escalation with the messaging team.

Thanks.

Re: Landline not working

Addie15 — Tue, 10 Dec 2024 13:51:50 GMT

Re: Landline not working

SkyTalkUser — Tue, 10 Dec 2024 15:46:06 GMT

Thanks @Addie15