topic Re: home phone number changed without consent in Talk

home phone number changed without consent

Baboushka — Mon, 09 Dec 2024 16:16:10 GMT

We had been with Sky for over 20 years when we decided to change broadband provider. We opted for a local company and discovered that SWS had been taken over by Voneus (other companies are available). We had nothing but issues with the company, We needed an engineer to call by to sort things out. Zippo. My husband could not get a wifi signal in his office, so we were sent a booster which made precious little difference. For 6 months we could not make a call out. After many emails and chats, we decided to return to Sky. In so doing we discovred that the home phone number had been changed despite saying that we wanted to keep our old number. We need advice please as to how to retrieve our old number before it is allocated to someone else. Thank you

Re: home phone number changed without consent

Daniel0210 — Mon, 09 Dec 2024 16:18:48 GMT

@Baboushka

As I understand it Sky can't guarantee the same landline number being retained and it might be too late now for it's retrieval. Call Sky to discuss the possibility.

Re: home phone number changed without consent

Mark39 — Mon, 09 Dec 2024 16:22:14 GMT

Sky say that you can normally keep your number if you ask to, when you switch to them, but they don't guarantee it.

If they were unable to keep your number during the switching process, it's unlikely they'll be able to do so after the switch has completed, I'm afraid. All you can do is call them (dial 150) to see what they say.

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky