topic Re: Landline not working after full fibre installation in Talk

Landline not working after full fibre installation

Dave10111 — Fri, 06 Dec 2024 16:16:37 GMT

I have just had full fibre installed. I have plugged my existing landline phone into the phone socket of the router but there is no dial tone. Do I need to do something else?

Re: Landline not working after full fibre installation

caesarome — Fri, 06 Dec 2024 16:41:58 GMT

It can sometimes take a few days for the talk service to start working after a broadband activation like this.

Re: Landline not working after full fibre installation

Mark39 — Fri, 06 Dec 2024 16:45:30 GMT

Do you have a white broadband Hub, or a black one?

Re: Landline not working after full fibre installation

Dave10111 — Fri, 06 Dec 2024 16:47:42 GMT

I have a white box

Re: Landline not working after full fibre installation

Dave10111 — Fri, 06 Dec 2024 16:48:11 GMT

Thanks. fingers crossed

Re: Landline not working after full fibre installation

Mark39 — Fri, 06 Dec 2024 17:13:34 GMT

There's an ongoing issue with the white Max Hub which results in a delay in activation of the Voice (phone) service for some customers.

If it's still not working after 48 hours, try a factory reset by pressing the WPS button for 30 seconds. If that doesn't resolve it, it's best reported to Sky.

At that time we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Landline not working after full fibre installation

Dave10111 — Mon, 09 Dec 2024 08:56:04 GMT

Thanks for the response.

I received a text from Openreach to say they apolgised they couldnt complete my installtion and would be in touch soon with the next steps. Not sure what that was about but hopefuly it will be resolved shortly. If not I will contact Sky.

Thanks for your help

Re: Landline not working after full fibre installation

Wolfie1401 — Thu, 12 Dec 2024 16:57:44 GMT

I had Full Fibre installed in October and my landline hasn't worked since, it was esculated and still out when they've sent other troubleshooting things to try. Photo's have been sent, reboots galore but nothing so still waiting for them to get back to me.

Re: Landline not working after full fibre installation

Jamiemor90 — Wed, 18 Dec 2024 13:23:34 GMT

Landline not working do I have to phone openreach

Re: Landline not working after full fibre installation

Mark39 — Wed, 18 Dec 2024 13:29:09 GMT

@Jamiemor90 wrote:

Landline not working do I have to phone openreach

No, they won't help. You'll need to call Sky, as they're your provider. Or if you provide some details, and the background, the forum may be able to help.

Re: Landline not working after full fibre installation

Louise140816 — Sat, 25 Oct 2025 15:45:58 GMT

Did you get ever a solution for this please, week 4 no landline

Re: Landline not working after full fibre installation

Pebble11 — Fri, 31 Oct 2025 19:32:03 GMT

Me too I have been 2 weeks without a landline it seems to be

Re: Landline not working after full fibre installation

INFo1 — Tue, 25 Nov 2025 15:13:49 GMT

Basically you need an RJ11 lead that fits into the Highlighted (UK )in BLACk capitals in your Sky hub. It's shaped like an extended (U) the other end Tpically a phone Jack then goes into your by Landline phone as before and it converts the signal from Fibre to your Landline. Just make sure your phone is plugged in into a socket for power.And your phone works straight away.

No problem. Normally the Fast Fibre team give you the lead but forget to instruct you on what and where you plug it in.

JOB DONE.

Re: Landline not working after full fibre installation

Louise140816 — Fri, 28 Nov 2025 23:00:48 GMT

I did buy all the connectors as advised, but turns out was a complete sky issue and thankfully fully compensated due to missed appointments, no landline for 6 weeks, stress and fobbed off basically.

Re: Landline not working after full fibre installation

dunne96 — Sun, 04 Jan 2026 13:45:23 GMT

I feel like that's what I've done, but I can only make outgoing calls and can't receive calls. If someone trys to call my landlinee, they get a message "number not valid".

Re: Landline not working after full fibre installation

Mark39 — Sun, 04 Jan 2026 13:48:14 GMT

@dunne96 can you clarify what you've done? When was your phone/fibre service activated? Do you have a black Hub or a white 'Max' Hub?

Re: Landline not working after full fibre installation

dunne96 — Mon, 05 Jan 2026 10:07:43 GMT

The FullFibre300 was installed at the beginning of December. It didn't work very well but after a lot of support from SKY and the installation of a BrosTrend AX3000 the internet works well throughout my house. However since the installation my landline doesn't work. I tool the phone cable from the original phone socket and plugged it into the back of my new, white router, into the socket marked UK. I can now make calls from my landline but can't receive them. When I phone my landline from my mobile, I get a message "Number not Valid".

Hope this helps.

Terry Dunne

Re: Landline not working after full fibre installation

Mark39 — Mon, 05 Jan 2026 10:15:14 GMT

@dunne96 it does help, thanks. Looks like you have an incomplete activation. You could try turning off both your Max Hub and the ONT for an hour to see if thay coaxes some life into it. If not, I'm afraid it's a call to Sky on 150 to report it.

Re: Landline not working after full fibre installation

dunne96 — Mon, 05 Jan 2026 14:48:11 GMT

Thanks, I'll give that a go.

Terry