topic Check phone line in Talk

Check phone line

Blondebird1 — Mon, 02 Dec 2024 15:03:07 GMT

Brought new landlines phone,but won't work. Just says check phone line, which I have. Any advice?

Re: Check phone line

caesarome — Mon, 02 Dec 2024 16:27:24 GMT

@Blondebird1

Have you made any changes to your broadband package recently ?

If not do the phone cables plug into your phone box or the back of your broadband hub ?

Re: Check phone line

Blondebird1 — Mon, 02 Dec 2024 19:29:14 GMT

They plug into the phone box. Thanks for replying btw

Re: Check phone line

caesarome — Mon, 02 Dec 2024 19:34:16 GMT

And you have made no changes recently to your broadband package ?

Re: Check phone line

Blondebird1 — Mon, 02 Dec 2024 20:37:14 GMT

No nothing, got a feeling sky are going to have to come out

Re: Check phone line

caesarome — Mon, 02 Dec 2024 22:19:50 GMT

So to be clear it has been working up to today ?

Re: Check phone line

Blondebird1 — Mon, 02 Dec 2024 22:23:16 GMT

Well,the old phone(it's my mums and had it years) stopped working, so I bought a new one so thinking about it now its probably the phone box that gone so have to get sky out I think. Thanks again

Re: Check phone line

caesarome — Mon, 02 Dec 2024 22:30:24 GMT

So it stopping working today ?

Does your broadband router have a voice light on it that is lit up ?

Re: Check phone line

Mark39 — Tue, 03 Dec 2024 15:43:57 GMT

@Blondebird1 try the simple connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it detects a fault, and there's no general outage, you'll be able to book an engineer, there and then,

If it doesn't find a fault, it's probably best to report it to Sky. They can run some in depth tests to establish whether it's a problem with your master phone socket or somewhere externally. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish - but tell us the result of the connection test above first.

Re: Check phone line

Blondebird1 — Tue, 03 Dec 2024 19:13:30 GMT

Tried the link, says all good so going to have to call sky. Thanks for your help