topic phone line in Talk

phone line

Trevor781 — Fri, 29 Nov 2024 11:30:39 GMT

Engineer been this morning but phone hasnt come on, its connected to the hub, how long before it will work

Re: phone line

Mark39 — Fri, 29 Nov 2024 13:36:33 GMT

@Trevor781 welcome to this customer Community 🙂

Was this for your installation? Is your broadband working? Do you have a white Max Hub, or a black one?

Re: phone line

Trevor781 — Fri, 29 Nov 2024 14:18:28 GMT

Internet working, and it's a white hub.

Re: phone line

Mark39 — Fri, 29 Nov 2024 14:33:51 GMT

@Trevor781 first try resetting your Hub, by pressing the WPS button for 30 seconds. If it doesn't resolve it, Sky's advice here is to contact them. If you wish, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Re: phone line

Trevor781 — Fri, 29 Nov 2024 14:48:40 GMT

Thank you

Re: phone line

Eric2 — Fri, 29 Nov 2024 21:30:17 GMT

If you have a white hub, make sure the line is plugged into the hul not the wall socket. Just corrected my dead line by doing this.