topic Re: Sky Talk Landline not working. in Talk

Sky Talk Landline not working.

MDRA1 — Thu, 28 Nov 2024 14:00:21 GMT

There's no dial tone. I can't make or receive calls. Tried all the tips from the help section of the website but still not working. Had the same issue exactly 2 years ago and an engineer came out to fix it as it was an external issue outside the house. Might be the same issue.

Re: Sky Talk Landline not working.

Mark39 — Thu, 28 Nov 2024 14:04:30 GMT

I'm guessing from your post that you don't have internet calls, and your phone is plugged into the wall socket - is that right? Is your broadband service working normally?

Re: Sky Talk Landline not working.

MDRA1 — Thu, 28 Nov 2024 14:07:39 GMT

No I don't have internet calls. My phone is plugged into the wall socket. My broadband service is working fine. Thanks.

Re: Sky Talk Landline not working.

Mark39 — Thu, 28 Nov 2024 14:09:37 GMT

Thanks. First try the connection test here, even though your broadband is ok. If it detects a fault you'll be able to book an engineer there and then. If not, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Sky Talk Landline not working.

MDRA1 — Thu, 28 Nov 2024 14:36:49 GMT

I tried the connection test and it said there's no issues with the broadband. If you could ask Sky's messaging team to contact me that would be great thanks.

Re: Sky Talk Landline not working.

Mark39 — Thu, 28 Nov 2024 14:41:29 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Talk Landline not working.

MDRA1 — Thu, 28 Nov 2024 14:43:24 GMT

Thanks for that and for your help.

Re: Sky Talk Landline not working.

Addie15 — Thu, 28 Nov 2024 14:48:02 GMT

Hi there! Thank you for escalating this. We have sent an invite to @MDRA1.