topic Re: Land line not working. How do I speak to someone in Talk

Land line not working. How do I speak to someone

Marilyn7 — Wed, 27 Nov 2024 16:37:10 GMT

My sky landline is not working. How do I speak to someone

Re: Land line not working. How do I speak to someone

GD1 — Wed, 27 Nov 2024 16:45:36 GMT

@Marilyn7 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Land line not working. How do I speak to someone

Marilyn7 — Wed, 27 Nov 2024 16:48:29 GMT

No one has helped me today. I just want my landline repaired Tell me how to contact an engineer

Re: Land line not working. How do I speak to someone

Mark39 — Wed, 27 Nov 2024 16:52:23 GMT

It was only escalated to Sky 5 minutes ago. It may take Sky a while to respond. Either wait for the chat bubble or give Sky a call

Re: Land line not working. How do I speak to someone

Addie15 — Thu, 28 Nov 2024 11:27:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Marilyn7.