Can't receive call

StuHepburn38 — Sun, 24 Nov 2024 13:59:51 GMT

Just had broadband and talk installed. Can make out going calls but can't receive calls

Re: Can't receive call

Mark39 — Sun, 24 Nov 2024 14:12:13 GMT

Is your phone plugged into your broadband Hub? Do you have a white or black Hub? Did you switch from another provider?

Re: Can't receive call

MarkGoldsmith — Sun, 24 Nov 2024 15:32:17 GMT

@StuHepburn38 wrote:
Just had broadband and talk installed. Can make out going calls but can't receive calls

@StuHepburn38 - this does seem to be a becomming common problem as i'm suffering from exact the same thing.

Firstly i'd suggest quickly checking this troubleshooting guide: https://www.sky.com/help/articles/fix-phone-problems-start

Then click on the "No I still need more help button" and it should guide you through completing a form which will submit a ticket on you behalf to Sky's networking team to investigate the issue. I've did this the other day and got sent a text message confirming the network team are investigating this problem, and am expecting to receive a further update after 72 hours.

topic Re: Can't receive call in Talk

Can't receive call

Re: Can't receive call

Re: Can't receive call