topic Re: Incoming calls / number not recognised in Talk

Incoming calls / number not recognised

Eob12305 — Sun, 24 Nov 2024 13:14:52 GMT

Hi all

I have not changed anything on sky but my landline number now suddenly didn't work

I bought a new phone - now it will make outgoing calls just no incoming and my 86. Year old grandmother this is the end of her world

please help

I've spoken to sky but nothing got fixed

Re: Incoming calls / number not recognised

Mark39 — Sun, 24 Nov 2024 13:30:09 GMT

What did Sky say, then?

Re: Incoming calls / number not recognised

Eob12305 — Sun, 24 Nov 2024 13:33:41 GMT

They would escalate it to the right department but the lady didn't seem to understand it wasn't my phone was the problem and kept advising me to unplug etc

it's the line not the phone

still waiting to hear anything

Re: Incoming calls / number not recognised

MarkGoldsmith — Sun, 24 Nov 2024 13:38:18 GMT

@Eob12305 wrote:
They would escalate it to the right department but the lady didn't seem to understand it wasn't my phone was the problem and kept advising me to unplug etc
it's the line not the phone
still waiting to hear anything

Typically you would expect to have to go through the whole check the cables, take them out and plug them in again process whenever you call about an issue, as the advisor will have to take you through those basic troubleshooting steps before they will be able to escalate the issue over to the relevant backend team.