https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826703#M92043 <P>I was told to buy this by Customer Service. She said they're all the same, the new ones.</P> Wed, 20 Nov 2024 21:56:55 GMT KazMac2 2024-11-20T21:56:55Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826537#M92026 <P>New Sky customer this week. Went live two days ago and was on the phone to Sky for ages trying to get my Landline plugged into my Router. The cable Phone cable wouldn't fit in the Router port. I was told it was an old cable and to buy a new one from Amazon. Which should fit as there all the same for Landlines <span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span>. Well this new one doesn't fit either. The UK phone <span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> port on the Router is a completely different shape than the new cable I've just purchased, which is exactly the same as my old one. So I've wasted £5 and still doesn't fit.</P> Wed, 20 Nov 2024 19:45:23 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826537#M92026 KazMac2 2024-11-20T19:45:23Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826551#M92029 <P>The socket at the back of the Hub, is exactly the same as the wall socket. So if your phone previously plugged into the wall socket, the same cable should plug into the Hub.</P> Wed, 20 Nov 2024 19:53:40 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826551#M92029 Mark39 2024-11-20T19:53:40Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826564#M92030 <P>It's not the same shape as the as the space where it goes on the Router. It's a different shape than the cable I had before and the new one. Customer service says they're all the same, so why don't they fit?&nbsp;</P> Wed, 20 Nov 2024 19:58:18 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826564#M92030 KazMac2 2024-11-20T19:58:18Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826575#M92031 <P>Can you post a photo of this connection on your broadband hub ?</P> Wed, 20 Nov 2024 20:03:19 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826575#M92031 caesarome 2024-11-20T20:03:19Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826585#M92032 <P>I just have.</P> Wed, 20 Nov 2024 20:08:22 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826585#M92032 KazMac2 2024-11-20T20:08:22Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826604#M92037 <P>I can't see any photo, to upload it to here click on the camera icon at the bottom of the reply box that you type in.</P> Wed, 20 Nov 2024 20:23:45 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826604#M92037 caesarome 2024-11-20T20:23:45Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826613#M92038 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4486.jpeg" style="width: 749px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105666i0C26759AFE999462/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4486.jpeg" alt="IMG_4486.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4485.jpeg" style="width: 749px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105665iEB6D89B0A3C481B7/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4485.jpeg" alt="IMG_4485.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4484.jpeg" style="width: 749px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105667iD71A871CB5F5EE0B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4484.jpeg" alt="IMG_4484.jpeg" /></span></P> Wed, 20 Nov 2024 20:27:27 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826613#M92038 KazMac2 2024-11-20T20:27:27Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826649#M92040 <P>That's looks like an RJ11 cable not a standard phone cable. Can you post a picture of the wall socket too?</P> Wed, 20 Nov 2024 20:54:21 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826649#M92040 Mark39 2024-11-20T20:54:21Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826703#M92043 <P>I was told to buy this by Customer Service. She said they're all the same, the new ones.</P> Wed, 20 Nov 2024 21:56:55 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826703#M92043 KazMac2 2024-11-20T21:56:55Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826723#M92044 <P>They could well be wrong in what they have told you so can you now post the picture as per the post from&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639">@Mark39</a>&nbsp;?</P> Wed, 20 Nov 2024 22:16:57 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826723#M92044 caesarome 2024-11-20T22:16:57Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826761#M92047 <P>The correct cable required is a RJ11 to BT-431A</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0512.jpeg" style="width: 1320px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105673i8C1BF252B795DB81/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0512.jpeg" alt="IMG_0512.jpeg" /></span></P><P> </P><P>&nbsp;</P> Wed, 20 Nov 2024 23:00:10 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826761#M92047 Anonymous 2024-11-20T23:00:10Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826765#M92048 <P>I haven't a clue <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span> I was just sent this Router and told to connect it myself. Nobody even mentioned the Landline, even though I said I'm keeping my landline and pho number. Like I've said, the Customer Service woman said all the phone line connections are all the same.</P> Wed, 20 Nov 2024 23:07:05 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826765#M92048 KazMac2 2024-11-20T23:07:05Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826773#M92049 <P>This is my Vodafone Router with the same connection as the new cable I was told to get.&nbsp;<BR />The White one is my new Sky one where the Phone connection is a completely different shape.</P><P>This is my Wall socket from Openreach, which Sky Customer Service agent said is the right one and the right setup.<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4488.jpeg" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105675i2F894A704455A14E/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4488.jpeg" alt="IMG_4488.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4491.jpeg" style="width: 749px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105674i62F74C48A522767D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4491.jpeg" alt="IMG_4491.jpeg" /></span></P> Wed, 20 Nov 2024 23:15:57 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826773#M92049 KazMac2 2024-11-20T23:15:57Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826777#M92050 <P>Bottom line is that the cable you have purchased is incorrect, unless used with an rj11 to bt adapter plug.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0513.jpeg" style="width: 1320px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/105676i0C7AADEF67809745/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0513.jpeg" alt="IMG_0513.jpeg" /></span></P><P> </P> Wed, 20 Nov 2024 23:29:33 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826777#M92050 Anonymous 2024-11-20T23:29:33Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826783#M92051 <P>&nbsp;@Anonymous&nbsp; how many pins should be in a RJ11 to Bt431A cable if buying a new one? &nbsp;2 or 4 ?</P> Wed, 20 Nov 2024 23:34:22 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826783#M92051 hetheron 2024-11-20T23:34:22Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826784#M92052 <P>An RJ11 to BT-431A should have 4 pins. It's not really something you should need to worry about if purchasing.</P><P>&nbsp;</P> Thu, 21 Nov 2024 00:31:47 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826784#M92052 Anonymous 2024-11-21T00:31:47Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826791#M92054 <P>Not helpful, but thanks.&nbsp;</P> Thu, 21 Nov 2024 00:16:18 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826791#M92054 KazMac2 2024-11-21T00:16:18Z https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826792#M92055 <P>Sorry, my last reply was in response to the question from&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/10211">@hetheron</a>&nbsp;</P> Thu, 21 Nov 2024 00:20:05 GMT https://helpforum.sky.com/t5/Talk/New-customer-and-can-t-connect-my-Landline-to-my-Router/m-p/4826792#M92055 Anonymous 2024-11-21T00:20:05Z