topic Re: Recently moved home, phone line not working. Unable to make/recieve calls in Talk

Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 16:37:34 GMT

I recently moved home, my phone line isn't working. I'm unable to make/recieve calls. My phone says check phone line

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Mark39 — Thu, 24 Oct 2024 16:54:53 GMT

I assume you did a Home Move with Sky. Do you have a black broadband Hub with a Voice LED on the front panel? Or a white Hub?

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 16:59:08 GMT

I did sort out my move with sky. My hub is black

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Mark39 — Thu, 24 Oct 2024 17:32:47 GMT

....and does it have a Voice light? Illuminated? Amber or green?

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 17:33:29 GMT

They are all green

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Mark39 — Thu, 24 Oct 2024 17:34:42 GMT

@Mark39 wrote:

....and does it have a Voice light? Illuminated? Amber or green?

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 17:36:12 GMT

Not sure what a voice light is.

But all lights on my hub are green

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 17:36:55 GMT

Just checked the box, voice light is green

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Mark39 — Thu, 24 Oct 2024 17:38:13 GMT

Is your phone plugged into your broadband Hub? It won't work from a wall socket.

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 17:40:12 GMT

It's plugged into a socket.

It's never been plugged into the hub before the move

Sky engineer hooked this up and changed the wall socket

Re: Recently moved home, phone line not working. Unable to make/recieve calls

GD1 — Thu, 24 Oct 2024 17:42:02 GMT

@Maria1794 You need to plug it into the hubs UK phone port

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Maria1794 — Thu, 24 Oct 2024 17:44:28 GMT

Thanks all sorted now

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Mark39 — Thu, 24 Oct 2024 18:50:48 GMT

@Maria1794 wrote:

It's plugged into a socket.

It's never been plugged into the hub before the move

Sky engineer hooked this up and changed the wall socket

When there's a new installation, Sky change you to Internet calls. It will be the norm for customers of all service providers in due course. Sadly, some engineers still plug the phone into the wall socket.

Re: Recently moved home, phone line not working. Unable to make/recieve calls

Georgie20 — Tue, 19 Nov 2024 17:25:38 GMT

Many thanks for this information. Solved the problem of pohone not working! Georgie20