topic Re: Cannot make or receive calls but have broadband in Talk

Cannot make or receive calls but have broadband

JYD55 — Sat, 26 Oct 2024 10:37:14 GMT

I cannot make or receive any calls from my landline, there's no dial tone just background noise.
I am getting WiFi and broadband for my tv fine, it's just my phone.
I've tried plugging phone direct into socket and there's nothing. If I plug it into the sky hub I get background noise but no dial tone, and cannot call anyone or receive calls.
any ideas? Do I need an engineer out?

Re: Cannot make or receive calls but have broadband

Mark39 — Sat, 26 Oct 2024 12:39:58 GMT

Are you new to Sky's Talk (landline)/Broadband Service? Or has your Sky Talk landline been working ok up to now?

Re: Cannot make or receive calls but have broadband

JYD55 — Sat, 26 Oct 2024 14:19:23 GMT

Had it for a while now. It's been fine up until now.

Re: Cannot make or receive calls but have broadband

Mark39 — Sat, 26 Oct 2024 14:46:41 GMT

First, try the simple line test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the result.

If it doesn't detect a fault, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Cannot make or receive calls but have broadband

JYD55 — Sat, 26 Oct 2024 21:05:32 GMT

It says it all looks good and there's no faults. If you could get them to contact me through here that would be great thanks.

Re: Cannot make or receive calls but have broadband

Daniel0210 — Sun, 27 Oct 2024 05:51:53 GMT

@JYD55

I’ve escalated your post to Sky and their Messaging Team should contact you later today. If a fault is detected Sky will notify Openreach.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Cannot make or receive calls but have broadband

Greenfingers001 — Sun, 27 Oct 2024 10:09:16 GMT

Thanks for escalating this. We’ve sent @JYD55 an invite to chat.

Re: Cannot make or receive calls but have broadband

Lisa-P1987 — Tue, 29 Oct 2024 13:09:56 GMT

We are still looking to help you JYD55 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Cannot make or receive calls but have broadband

Inclement — Mon, 18 Nov 2024 18:25:27 GMT

Can’t make or receive calls broadband is working ok

Re: Cannot make or receive calls but have broadband

Daniel0210 — Mon, 18 Nov 2024 18:37:51 GMT

@Inclement

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

(Your duplicate post was removed).