topic Re: No landline connection in Talk

No landline connection

Chantal59 — Thu, 13 Jun 2024 17:21:57 GMT

I have just installed my sky max router in which I'm connected to the internet, the problem is my landline is not connected, despite going through online help. Don't know what to do.

Re: No landline connection

Mark39 — Thu, 13 Jun 2024 19:43:14 GMT

Is your phone plugged into the back of your router?

Re: No landline connection

Chantal59 — Thu, 13 Jun 2024 21:47:47 GMT

Yes my phone is plugged into the back of the router, I'm getting a bleeping noise when I dial a number and a red light on my phone, it just doesn't connect, so unable to ring out or receive calls.

Re: No landline connection

Mark39 — Fri, 14 Jun 2024 09:07:48 GMT

When was your broadband service activated? It can take 24 hours or so for the phone service to become operational. If it's longer than that, first try restarting your Hub, by switching it off at the plug for 30 seconds. If the phone still isn't working, it would be best to report it to Sky. If you wish we can ask their messaging team to contact you here so thay you can report it via a private online chat.

Re: No landline connection

Chantal59 — Fri, 14 Jun 2024 09:45:48 GMT

@Mark39 Sky activation date was 11th June. My broadband is working ok it's just my landline has no dialling tone so can't make or receive calls. I would prefer to speak with someone. I would be grateful if you could ask their messaging team to contact me. Many thanks.

Re: No landline connection

Mark39 — Fri, 14 Jun 2024 10:15:06 GMT

Did you try restarting your Hub? If it made no difference, I'll refer you on to the messaging team.

Re: No landline connection

Chantal59 — Sat, 15 Jun 2024 09:59:17 GMT

@Mark39 I managed to find a number to ring, in which they did tests. Broadband was fine just the landline at fault. They are running more tests over the weekend and if they can't solve the problem after 72 hours are sending out an engineer. I appreciate your help in this matter. Sincerely Chantal.

Re: No landline connection

KC24 — Sat, 15 Jun 2024 16:43:09 GMT

I have no landline connection. We have the error warning: Please check line cord. We've checked every connection and everything looks to be connected correctly. We have made no changes to our contract. I have tried to raise this issue with Sky's livechat but keep hitting dead ends.

Can anyone help?

Re: No landline connection

Mark39 — Sat, 15 Jun 2024 17:48:26 GMT

First try the connection test here, even if your broadband service is working normally: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us ,now the outcome.

Re: No landline connection

Chantal59 — Mon, 17 Jun 2024 10:55:40 GMT

@KC24 I also have the the error message on my landline saying please check line. Sky have been running tests on my line and told me if they can't solve the problem after 72 hours will send out an engineer. I'm currently waiting on a text message.

Re: No landline connection

katiedalton — Mon, 11 Nov 2024 16:29:25 GMT

Just new package and new hub installed but landline not working

Re: No landline connection

Mark39 — Mon, 11 Nov 2024 16:49:37 GMT

@katiedalton wrote:

Just new package and new hub installed but landline not working

Black Hub, or white? And when was your service activated?

Re: No landline connection

Pau11 — Wed, 16 Jul 2025 17:12:13 GMT

I'm having a similar issue. I experienced it working briefly when it was first installed, but the engineer raised a problem when he installed (he didn't understand the way I have disabled wifi on the Sky router and instead use a TP link set of devices to distribute my wifi around my home) this seems to cause the Sky diagnostics a problem as it doesn't seem to like that the WiFi is disabled).

but now I have no land line it is plugged into the appropriate port on the back of the sky router - I can hear the phone briefly poll when the router is rest and reboots. It very briefly rings. But if I pick up the handset I have no dialing tone. I also have no light on the 'voice' indicator on Sky router.

any advise gratefully accepted...