topic Re: Sky Talk Shield error in Talk

Sky Talk Shield error

jewers — Wed, 22 Nov 2023 12:52:55 GMT

Tried to star a number on Sky Talk Shield this morning on both the MySky app and website but will not open the page showing call history. All it says is that something went wrong and to try again later. Is this happening to anyone else or just me? Many thanks for your help.

Moderator note: Edited thread title.

Re: Unable to add or star numbers on Sky Talk Shield

CanPac — Wed, 22 Nov 2023 09:48:35 GMT

Same here. Wanted to check a suspicious number that called at an odd time - all I got was a 'server error' message!

Mobile number got through without going via talk shield

AMars69 — Wed, 22 Nov 2023 09:59:21 GMT

Just had a scam call using a mobile number on my landline phone but sky talk shield didn't work, stating they're from sky broadband about not receiving the broadband speed I'm supposed to have. How did they bypass talk shield when it's on??

Re: Unable to add or star numbers on Sky Talk Shield

jewers — Wed, 22 Nov 2023 10:17:55 GMT

Many thanks for getting back. Relieved that it is not just me!

Re: Mobile number got through without going via talk shield

PaulEvUK — Wed, 22 Nov 2023 11:02:07 GMT

Just had similar today although mine was about having illegal loft insulation. Sky shield did not interrupt it.

Unable to sign in to my Talk Shield on my IPad to add number to block list,

douginn — Wed, 22 Nov 2023 12:14:09 GMT

Can't access my Sky Talk shield to add number. Internet is connected ok, but won't open app on my Ipad

Re: Sky Talk Shield error

Kelsingra — Wed, 22 Nov 2023 12:48:47 GMT

Hi all,

I just wanted to let you know that we have escalated the issue to the right team and will keep you updated.

Thanks,

Re: Sky Talk Shield error

jewers — Wed, 22 Nov 2023 13:22:38 GMT

I too have just had a scam call which came through on Sky Talk Shield.

Re: Sky Talk Shield error

Kelsingra — Wed, 22 Nov 2023 13:26:45 GMT

Hey @jewers

Can you plese try to log in again on the MySky app and the sky.com website and let me know if it's working now?

Thanks,

Re: Sky Talk Shield error

jewers — Wed, 22 Nov 2023 13:45:38 GMT

Hi Fanni, As requested, I have just tried to log into Sky Talk Shield on both the MySky app and the website and I am now able to access this. Many thanks for your help.

Re: Sky Talk Shield error

Diamondjoanne23 — Wed, 22 Nov 2023 14:48:15 GMT

Same problem here. Getting multiple cold/crank calls this afternoon as Sky Talk Shield seems to be off>>

Re: Sky Talk Shield error

Diamondjoanne23 — Wed, 22 Nov 2023 14:52:34 GMT

It's still not working for me. I'm still getting the server error and the calls.

Re: Sky Talk Shield error

jewers — Wed, 22 Nov 2023 15:17:29 GMT

Just checked again and I can get into Sky Talk Shield on the app and website but Shield doesn't appear to be working correctly as the Call History is not showing all the calls I have received today and, as I mentioned earlier, I have also received a scam call which Shield did not intercept.

Re: Sky Talk Shield error

Kelsingra — Wed, 22 Nov 2023 15:22:38 GMT

Hey,

Thank you for keeping me updated! I will let you know when we have more information about the problem.

Thanks,

Further problem with Sky Talk Shield

jewers — Wed, 22 Nov 2023 15:26:34 GMT

My last thread re not being able to access Sky Talk Shield has been marked as answered. Whilst I am now able to access Shield, it does not appear to be working correctly as it did not intercept a scam call today and I have just noticed that not all calls I have received today have appeared in the Call History.

Re: Further problem with Sky Talk Shield

Daniel0210 — Wed, 22 Nov 2023 15:33:49 GMT

@jewers

The earlier thread has been temporarily marked as answered so customers viewing that thread for the first time can immediately see that Sky are working on the issue. That answer may be edited in due course.

Re: Sky Talk Shield error

Ginc — Wed, 22 Nov 2023 19:24:20 GMT

Sky talk shield isn't intercepting calls and letting scammers through, Is anyone else experiencing this?

Re: Sky Talk Shield error

Mark39 — Wed, 22 Nov 2023 19:48:34 GMT

@Ginc wrote:

Sky talk shield isn't intercepting calls and letting scammers through, Is anyone else experiencing this?

Have a look through the thread.

Re: Sky Talk Shield error

Ginc — Wed, 22 Nov 2023 20:26:20 GMT

Unfortunately the page isn't loading properly and keeps saying server error but thank you anyway

Re: Sky Talk Shield error

AMars69 — Thu, 23 Nov 2023 09:24:04 GMT

My original post has not been answered as there's still a problem with talk shield, on the mysky app it is on but won't load on website due to page error. History on app did not show the mobile number either! Please update on why scammers are getting through shield!