topic Re: Number not transferred over. in Talk

Number not transferred over.

John0014 — Mon, 04 Nov 2024 16:32:58 GMT

So I've just transferred over my broadband today and it seems as though my telephone number hasn't transferred over and I have a completely different one. Is there a number I can call to get this sorted?

Re: Number not transferred over.

Mark39 — Mon, 04 Nov 2024 16:41:04 GMT

Welcome to this customer Community 🙂

You can call Sky on 150 free via your landline, but I doubt they'll be able to retrieve your old number, I'm afraid.

Re: Number not transferred over.

John0014 — Mon, 04 Nov 2024 16:42:33 GMT

That's really annoying, I probably wouldn't have joined if I knew this would happen. Thanks a lot anyways.

Re: Number not transferred over.

John0014 — Mon, 04 Nov 2024 18:11:35 GMT

Update, just called them and there's nothing that can be done. I also rang up vodafone and they said a request was put it in but it seems like Sky simply forgot to port it over. I doubt anyone is going to read this before joining but I would reconsider joining if you want to keep your landline number.