topic Re: Fault on landline in Talk

Fault on landline

sjs4 — Sat, 02 Nov 2024 09:03:31 GMT

My land line keeps going to engaged signal when I try to ring our or someone calls and then I answer it. It is OK for about 5 seconds and then goes to engaged. Callers cannot hear me. I have 2 tried different handset and plugged phone directly into socket (without filter). Still the same issue

Re: Fault on landline

sjs4 — Sat, 02 Nov 2024 09:05:25 GMT

I went through help pages to see if I could resolve the issue but can't and am told to call Sky - I can't because the pohne line does not work and I do not have mobile phone signel here. I need live chat, What's App or email address for help

Re: Fault on landline

Mark39 — Sat, 02 Nov 2024 09:16:09 GMT

Has ypur landline with Sky worked OK up to now? First try the simple connection test here even if your broadband is working ok. Let us know the result.

If it doesn't detect a fault we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Fault on landline

sjs4 — Sat, 02 Nov 2024 09:30:04 GMT

it was working and yes ive done the sky test thanks

Re: Fault on landline

Mark39 — Sat, 02 Nov 2024 09:32:49 GMT

So would you like the Messaging team to contact you ?

Re: Fault on landline

sjs4 — Sat, 02 Nov 2024 09:37:17 GMT

I think thats my only option thanks

Re: Fault on landline

Mark39 — Sat, 02 Nov 2024 09:40:37 GMT

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Fault on landline

Addie15 — Sat, 02 Nov 2024 10:15:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to @sjs4.