topic Re: No dial tone in Talk

No dial tone

Angielester — Fri, 01 Nov 2024 11:58:17 GMT

Hi, switched my broadband package and since then I've had no dial tone. Message on phone tells me to check phone line. Done the usual basic checks and no problems showing on the troubleshooter here.

Re: No dial tone

GD1 — Fri, 01 Nov 2024 12:07:59 GMT

@Angielester Is there a voice light on your hub? If so Is this illuminated and is your phone plugged into the UK phone port on your hub?

Re: No dial tone

Angielester — Fri, 01 Nov 2024 20:53:13 GMT

There is no voice light illuminated. All other 3 are. My phone and hub are plugged into the master socket.

Re: No dial tone

Mark39 — Fri, 01 Nov 2024 21:16:07 GMT

When you switched did Sky tell you you would have Internet calls? That would be usual. Try restarting your Hub by switching off at the plug for 30 seconds. Does that prompt the Voice LED to illuminate?

Re: No dial tone

Angielester — Sun, 03 Nov 2024 00:55:03 GMT

No, I've gone onto the cheapest one with regards to my income. No mention on internet calls anywhere.

Re: No dial tone

GD1 — Sun, 03 Nov 2024 01:09:10 GMT

@Angielester To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: No dial tone

Addie15 — Sun, 03 Nov 2024 08:11:24 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Angielester.

Re: No dial tone

Addie15 — Wed, 06 Nov 2024 08:17:07 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.