topic No diling tone in Talk

No diling tone

stringy66 — Wed, 30 Oct 2024 20:01:42 GMT

No phone at all not even when plugged in to max hub also no voip will not connect to hub

Re: No diling tone

Mark39 — Wed, 30 Oct 2024 20:05:33 GMT

Are you new to Sky broadband and landline services, or recently upgraded? When was your service activated?

Re: No diling tone

stringy66 — Thu, 31 Oct 2024 06:41:17 GMT

Yesterday 30th everything else working fine

Re: No diling tone

Mark39 — Thu, 31 Oct 2024 09:53:24 GMT

Typically it takes up to 24 hours for the phone service to be activated, but there's also a known issue with the white Max Hub which delays activation. You could try resetting get the Hub by pressing the WPS button. If you still have no dial tone, it's best reported to Sky, as advised in their help here: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

I'm not sure what you mean by VOIP not connecting to the Hub. To clarify, a standard analogue phone connected to the phone port at the back of the Hub provides Sky's landline service. If you have a BT Digital Voice phone, it won't work with Sky.

Re: No diling tone

stringy66 — Thu, 31 Oct 2024 13:27:40 GMT

Yes thought that bt ones so bin them got two analogue phones so use them are plugged in