topic Re: Can't make or receive calls in Talk

Can't make or receive calls

Lordhammo — Wed, 30 Oct 2024 13:33:37 GMT

I have connected a phone into the correct socket on my sky max hub. I can't make calls and when I phone the landline number I get message that number is temporarily unavailable, please try later . This has been the same for the last two days

Re: Can't make or receive calls

Mark39 — Wed, 30 Oct 2024 13:35:17 GMT

@Lordhammo wrote:

I have connected a phone into the correct socket on my sky max hub. I can't make calls and when I phone the landline number I get message that number is temporarily unavailable, please try later . This has been the same for the last two days

Is that when your service was activated?

Re: Can't make or receive calls

Lordhammo — Wed, 30 Oct 2024 13:36:56 GMT

Hi. My service was activated on the 22nd October

Re: Can't make or receive calls

Mark39 — Wed, 30 Oct 2024 13:42:27 GMT

@Lordhammo there's a known issue with slow activation of the telephone service affecting some customers with the Max Hub. Sky's advice here is to contact them to report it: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Recent posts suggest it can take 2-3 weeks for activation to be completed.

We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: Can't make or receive calls

Lordhammo — Wed, 30 Oct 2024 13:46:46 GMT

Thank you for your reply

I have tried the link you put on various occassions but to no avail.

I think I would like to have a chat to someone about it

Re: Can't make or receive calls

Mark39 — Wed, 30 Oct 2024 14:03:50 GMT

The relevant part of the link just confirms that you need to contact Sky.

I've alerted them now, and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can't make or receive calls

Addie15 — Wed, 30 Oct 2024 14:10:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lordhammo.

Re: Can't make or receive calls

Lordhammo — Thu, 31 Oct 2024 10:25:24 GMT

Thanks for your help. Sky have now sorted the problem.

Phone up and running now