topic Re: No dial tone but calls coming in to landline in Talk

No dial tone but calls coming in to landline

Skyuser16 — Mon, 28 Oct 2024 18:32:13 GMT

I can't make outgoing calls on my landline but calls are coming in ok

Re: No dial tone but calls coming in to landline

Chrisee — Mon, 28 Oct 2024 18:47:35 GMT

@Skyuser16 is your phone plugged into axwall phone socket or into the back of the Sky hub?

Re: No dial tone but calls coming in to landline

Skyuser16 — Mon, 28 Oct 2024 19:11:51 GMT

Into a wall master socket

Re: No dial tone but calls coming in to landline

Mark39 — Mon, 28 Oct 2024 19:47:42 GMT

Has your landline with Sky worked ok up to now?

Re: No dial tone but calls coming in to landline

Skyuser16 — Mon, 28 Oct 2024 19:53:05 GMT

Hi @Mark39

Yeah.... not too sure when it stopped working.... we rarely use it but it was fine until farlirly recently

Re: No dial tone but calls coming in to landline

Mark39 — Mon, 28 Oct 2024 20:55:18 GMT

@Skyuser16 I'm assuming there's been no upgrade to your broadband package coinciding with the calls problem. Try the simple connection test here first, even if your broadband is working normally: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect an issue, it's probably best reported to Sky. We can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish.

Re: No dial tone but calls coming in to landline

Skyuser16 — Mon, 28 Oct 2024 21:00:55 GMT

No... no changes.... yes please... that would be great @Mark39

Re: No dial tone but calls coming in to landline

Mark39 — Mon, 28 Oct 2024 21:20:02 GMT

What was the result of the line test?