topic Re: Home phone not working in Talk

Home phone not working

NikkiB74 — Tue, 22 Oct 2024 09:01:27 GMT

Hello,

We are currently unable to make or receive phone calls. There is silence when picking up the receiver. When phoning the home phone, it goes straight to 1571 voicemail.

Broadband appears to be working fine.

Tried the steps in the help forum

https://www.sky.com/help/articles/fix-phone-problems-start

Please can this be escalated.

Thanks,

Nikki

Re: Home phone not working

caesarome — Tue, 22 Oct 2024 09:21:34 GMT

@NikkiB74

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Home phone not working

Tom-W19 — Tue, 22 Oct 2024 09:23:58 GMT

Thanks for escalating. We've sent an invite to @NikkiB74.