topic Re: Sky fibre phone number if you lose cooper line in Talk

Sky fibre phone number if you lose cooper line

Ian2240 — Sat, 19 Oct 2024 13:11:33 GMT

Hallo all, I have found if difficult to get a straight answer, , do I definitely keep our number, when changing to Fibre, copper at the moment for Broadband and phone!

Other isp say no we cant keep as a separated company supplying VOI line ?

Because of age and health we do need to keep our number on copper at the moment.there is a lot of confusion out there!

please if you can cnfirm Sky will,still use the number they hold for us ?

Re: Sky fibre phone number if you lose cooper line

Mark39 — Sat, 19 Oct 2024 13:32:13 GMT

Do you mean when switching to Sky from another provider? Or are you already with Sky and considering upgrading from copper to a full fibre product?

Re: Sky fibre phone number if you lose cooper line

TimmyBGood — Sat, 19 Oct 2024 14:44:44 GMT

@Ian2240 wrote:

do I definitely keep our number, when changing to Fibre, copper at the moment for Broadband and phone!

In theory, yes, that should happen, but it's not actually guaranteed.

Re: Sky fibre phone number if you lose cooper line

Ian2240 — Sat, 19 Oct 2024 14:50:45 GMT

Thanks TBG,,

that been what I feared does any one no for sure ?

Re: Sky fibre phone number if you lose cooper line

Ian2240 — Sat, 19 Oct 2024 14:53:35 GMT

Mark, already with SkY TV Broadband and phone

Re: Sky fibre phone number if you lose cooper line

Mark39 — Sat, 19 Oct 2024 15:03:39 GMT

@Ian2240 wrote:

Thanks TBG,,

that been what I feared does any one no for sure ?

Only Sky might be able to confirm, but I'd suggest caution if keeping your number is vital.

Re: Sky fibre phone number if you lose cooper line

Mark39 — Sat, 19 Oct 2024 16:32:06 GMT

@Ian2240 it appears from your other post that you've clarified with Sky that you have a different national code, though the number has been retained: https://helpforum.sky.com/t5/Talk/Sky-did-not-keep-our-home-phone-number/m-p/4791237#M91321

Heads up on Fibre Home Phone

Ian2240 — Wed, 23 Oct 2024 08:12:32 GMT

Hallo all ,

I know a lot of us worried about you home phone number on Fibre.

i have just spoken to Sky vulnerable customer help line U.K. based as I'am regestred

The good news is you do keep you whole phone number what used to be your area code is still used on Fibre, so no having to tell people you have a new number .

Hope that settles any worries

Take Care

Re: Sky fibre phone number if you lose cooper line

Chloe142 — Wed, 23 Oct 2024 11:26:41 GMT

Hi there how do you contact Sky vulnerable help line

Re: Sky fibre phone number if you lose cooper line

Mark39 — Wed, 23 Oct 2024 12:18:27 GMT

@Chloe142 wrote:

Hi there how do you contact Sky vulnerable help line

You can check if you qualify here: https://skyaccessibility.sky/

Re: Sky fibre phone number if you lose cooper line

Chloe142 — Wed, 23 Oct 2024 12:30:44 GMT

Many thanks