topic Phone line not working in Talk

Phone line not working

joannalbutt — Sat, 19 Oct 2024 14:51:03 GMT

Hi, our phone line has been dead for a few days. Online service checker says there is a problem with the broadband and that the 'speed to the hub is poor 'and there 'are errors on the line'.

I've tried all the guidance on the website, including testing the master socket and checking wires and connections, but nothing has helped.

Re: Phone line not working

caesarome — Sat, 19 Oct 2024 15:19:17 GMT

@joannalbutt

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Phone line not working

Lisa-P1987 — Sat, 19 Oct 2024 15:32:36 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Phone line not working

joannalbutt — Sat, 19 Oct 2024 15:48:41 GMT

That's really helpful, thank you 🙂

Re: Phone line not working

joannalbutt — Sat, 19 Oct 2024 15:49:46 GMT

That's really helpful, thank you @caesarome 🙂