topic Re: Compensation in Talk

Compensation

MHR-20313337 — Fri, 18 Oct 2024 16:09:26 GMT

Lost landline for 10 days because of outages in our area. Would we get compensation

Re: Compensation

Daniel0210 — Fri, 18 Oct 2024 16:11:57 GMT

@MHR-20313337
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Re: Compensation

caesarome — Fri, 18 Oct 2024 16:13:12 GMT

@MHR-20313337

This explains the process as I presume your broadband was down as well:

https://www.sky.com/help/articles/auto-compensation

You should qualify if you reported the fault to Sky as you can see on this link and it will be added as a credit within 30 days of it being fixed.