topic Re: Landline not receiving calls in Talk

Landline not receiving calls

Dino5 — Wed, 16 Oct 2024 11:56:52 GMT

I hear a ding on the line but nothing else. The person making the call to me hears the ring tone so thinks its ringing at my home but it isn't.

Happened a few weeks ago too. Trying to report it makes the situation even more frustrating.

Re: Landline not receiving calls

caesarome — Wed, 16 Oct 2024 15:17:09 GMT

@Dino5

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

Re: Landline not receiving calls

Dino5 — Wed, 16 Oct 2024 16:33:54 GMT

Thank you for your reply @caesarome

I had already done this but I have followed all the steps again to be sure.

It doesn't appear to run any tests, just asks if I have Talk Shield or other call features which I haven't.

Re: Landline not receiving calls

caesarome — Wed, 16 Oct 2024 18:33:59 GMT

@Dino5

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Landline not receiving calls

Greenfingers001 — Thu, 17 Oct 2024 08:29:48 GMT

Thanks for escalating this. We’ve sent @Dino5 an invite to chat.

Re: Landline not receiving calls

Dino5 — Thu, 17 Oct 2024 14:05:25 GMT

Hi @Greenfingers001

Sorry wasn't online this morning

Re: Landline not receiving calls

Mark39 — Thu, 17 Oct 2024 14:06:16 GMT

No problem. The chat prompt should still be active.