topic Cannot receive calls on landline in Talk

Cannot receive calls on landline

Anonymous — Wed, 16 Oct 2024 13:03:48 GMT

Since yesterday my landline is not receiving calls, I can make them but not receive them. People calling say either there is just silence or it rings for a couple of times and then cuts off.

We've changed nothing, nothing has been updated or cables changed etc.

Any help much appreciated.

Re: Cannot receive calls on landline

Mark39 — Wed, 16 Oct 2024 13:26:18 GMT

@Anonymous try the connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the result. If it doesn't detect a fault, it would be best to report it to Sky. Call them on 150 (from your landline).

Re: Cannot receive calls on landline

Anonymous — Wed, 16 Oct 2024 13:30:10 GMT

Thanks for that but I've already done it. Broadband is working fine.

Re: Cannot receive calls on landline

caesarome — Wed, 16 Oct 2024 15:13:20 GMT

As you have now deleted your account on here you will have to use another phone to call Sky about this,