topic Re: Land cord error in Talk

Land cord error

Adam323 — Tue, 15 Oct 2024 19:38:50 GMT

I got the land cord error meeting error today at exactly 4pm. I live in area TS13 and have raised the issue and a awaiting for an engineer as it is an external issue for Openreach to deal with in the next 7 days. I was wondering if there is a way to speed it up as I work from home and can really do with not losing my job in the run up to Christmas. Any extra assistance will be greatly appreciated. Thank you in advance.

Re: Land cord error

Daniel0210 — Tue, 15 Oct 2024 19:42:37 GMT

@Adam323

Openreach normally give predicted 2 working days to fix issues. I'm afraid wfh gives no priority as Sky Broadband is a domestic service.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Re: Land cord error

Adam323 — Tue, 15 Oct 2024 19:51:11 GMT

Thanks Daniel. I completely understand what you are saying WFH should not take priority. The ironic thing is that 2 days lost will likely cost me

my job so I will not be able to afford sky subscriptions going forward any way. thank you for your help.

Re: Land cord error

Daniel0210 — Tue, 15 Oct 2024 19:58:51 GMT

@Adam323 wrote:

The ironic thing is that 2 days lost will likely cost me

@Adam323

Moving forward if a broadband connection is essential due to wfh you may need to consider a business subscription which will cost a good bit more.