topic Re: sky talk anytime removed now have massive bill in Talk

sky talk anytime removed now have massive bill

Ha11 — Fri, 11 Oct 2024 12:39:34 GMT

Sky have removed the talk anytime package from my in laws landline. They did not receive a notification of this. The last bill was £130 (normally £35) and the next one is estimated to be £200. They have stopped outward calls until advance payment of the £200 is made. And advice?

Re: sky talk anytime removed now have massive bill

caesarome — Fri, 11 Oct 2024 12:42:53 GMT

Have your in laws made any changes to their broadband package recently ?

Re: sky talk anytime removed now have massive bill

Daniel0210 — Fri, 11 Oct 2024 12:44:48 GMT

@Ha11

Your in-laws shoukd still be able to call Sky Customer Services so what have Sky said about removing Sky Talk Anytime?

Re: sky talk anytime removed now have massive bill

Mark39 — Fri, 11 Oct 2024 12:47:43 GMT

@Ha11 Sky will only have removed Anytime if your in-laws had requested, or they've upgraded their broadband package, or possibly renegotiated their contract. In the latter 2 cases, I suspect Pay as you Talk is the default, unless Anytime is requested.