topic Re: Landline Number Lost in Talk

Landline Number Lost

pauldoc117 — Thu, 10 Oct 2024 14:53:05 GMT

My elderly mother (84) has lost her number not by choice when moving from Vodafone to Sky.

Family home House Phone Number (in family for 40+ years) relied upon for all medical, social, family and friends network.

New service activated 16th September, phoneline only working 3rd Oct but with wrong number now.

I have been around Sky, Vodafone, BT, Openreach, all multiple times and nobody seems to be able to resolve, just point me to somewhere else.

Latest response from Vodafone

Happy to move back to anyone or wherever at whatever cost to get this back for her

All help appreciated

Mark39 — Thu, 10 Oct 2024 16:26:50 GMT

You'll need to pursue this through Sky. BT and Openreach can't help.

Providing you (or your mother) ticked the box online saying she wanted to keep her number, Sky should automatically have requested it. They do say that occasionally the number can't be ported but in such cases your mother would have been advised: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

pauldoc117 — Fri, 11 Oct 2024 10:44:05 GMT

Thanks for the response

Box was ticked to keep the number.

Do I have any visibility or tracking if this has been escalated?

Mark39 — Fri, 11 Oct 2024 12:48:50 GMT

You would need to call to check the status, I'm afraid.