topic Re: Open Reach and second landline in Talk

Open Reach and second landline

SidtheCat — Mon, 30 Sep 2024 17:31:25 GMT

We upgraded to full fibre a few months back and Open Reach came out to deal with the installation. All ok, however, we've just realised the second landline (same number) that we have beside the bed is no longer connected. We always use our mobiles indoors and 99% of incoming landline calls we pick up downstairs, it's the occasional family call from abroad at 'silly o'clock' we'd answer in bed hence the reason we'd not noticed sooner that the phone had been disconnected.
Presumably this needs to be referred back to Sky to refer on to Open Reach?

Re: Open Reach and second landline

Mark39 — Mon, 30 Sep 2024 18:49:41 GMT

You would need to speak to Sky, but I doubt the landline can be reinstated, if that's what you had mind as it will have been superseded by the phone connection provided via your full fibre installation.

Re: Open Reach and second landline

TimmyBGood — Tue, 01 Oct 2024 08:26:20 GMT

@SidtheCat

A side-effect of FTTP installation is that internal extension sockets no longer function. There are potentially DIY approaches to reinstating these, but neither Openreach or the ISP will do so: their remit ends at the ONT and router respectively.

Searching for 'voice re-injection' will provide some pointers.

For the sake of clarity, if it has the same number then it's not a 'second landline': it's an extension running off the master socket.

Re: Open Reach and second landline

TimmyBGood — Tue, 01 Oct 2024 08:04:39 GMT

@SidtheCat

Rather than messing with internal cabling, a more straightforward approach is to invest in a DECT telephone system with the cabled unit connected to the BT jack port on the router and satellite handsets wherever you want them.

Re: Open Reach and second landline

SidtheCat — Tue, 01 Oct 2024 15:30:31 GMT

Thanks everyone, looks like we'll have to rethink the availability of that extension phone. Ideally we need that landline as my mother's in a care home and that's the number they have should we need to be contacted 'out of hours'. Reception with Sky using our mobiles is so poor we can't rely on them as our only contact.

Re: Open Reach and second landline

SidtheCat — Tue, 01 Oct 2024 15:38:03 GMT

It's a shame they don't tell you any extension lines will be made obsolete before they go ahead with the installation