https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774085#M90874 <P>Perfect. It's probably best to report it to Sky, given how long since you switched.&nbsp;We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?</P> Mon, 30 Sep 2024 15:58:33 GMT Mark39 2024-09-30T15:58:33Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774032#M90871 <P>We switched over to Sky on the 18th of September and the voice light remains off, and we are unable to make or take any calls on our landline. The Openreach engineer, when coming to finish up the exterior installation, double-checked the router setup to make sure everything was plugged in correctly and said the issue was at Sky's end.</P><P>Any help would be greatly appreciated, thanks!</P> Mon, 30 Sep 2024 15:38:30 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774032#M90871 toodifficult 2024-09-30T15:38:30Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774036#M90872 <P>Just to confirm - your phone is plugged into your Hub, not the wall socket? Do you have white Hub?</P> <P>.</P> Mon, 30 Sep 2024 15:40:19 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774036#M90872 Mark39 2024-09-30T15:40:19Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774056#M90873 <P>The phone is plugged into hub and we have a black hub.</P> Mon, 30 Sep 2024 15:47:44 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774056#M90873 toodifficult 2024-09-30T15:47:44Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774085#M90874 <P>Perfect. It's probably best to report it to Sky, given how long since you switched.&nbsp;We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?</P> Mon, 30 Sep 2024 15:58:33 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774085#M90874 Mark39 2024-09-30T15:58:33Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774099#M90875 <P>That'd be great, many thanks!</P> Mon, 30 Sep 2024 16:09:50 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774099#M90875 toodifficult 2024-09-30T16:09:50Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774110#M90876 <P>Before I flag it to Sky, can you try restarting your Hub, by switching it off at the plug for 30 seconds. Does the Voice light remain off?</P> Mon, 30 Sep 2024 16:16:10 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774110#M90876 Mark39 2024-09-30T16:16:10Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774147#M90880 <P>Just tried it again, the voice light is still off.</P> Mon, 30 Sep 2024 16:44:45 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774147#M90880 toodifficult 2024-09-30T16:44:45Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774150#M90881 <P>OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today or possibly to,orrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..<BR /><BR />For the detail of how it works see this guide:&nbsp;<A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A><BR /><BR /></P> Mon, 30 Sep 2024 16:48:18 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774150#M90881 Mark39 2024-09-30T16:48:18Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774157#M90882 <P>Thank you!</P> Mon, 30 Sep 2024 16:52:58 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774157#M90882 toodifficult 2024-09-30T16:52:58Z https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774588#M90894 <P>Hi there! Thank you for escalating this. We have sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4202990">@toodifficult</a></SPAN>.</P> Tue, 01 Oct 2024 07:41:51 GMT https://helpforum.sky.com/t5/Talk/Unable-to-make-or-receive-calls/m-p/4774588#M90894 Addie15 2024-10-01T07:41:51Z