topic Re: Landline not working in Talk

Landline not working

Sarah-smith — Tue, 24 Sep 2024 15:43:22 GMT

My landline is not working. I get a lot of crackling when I dial a number. The number dials then nothing, no ring tone from the number dialled. I tried the virtual assistant, which was no help what-so-ever. I have done all the usual checks, cables, connections. Thre seems to be a lot of this same problem, is it ever going to be fixed, I need my phone to contact hospital and doctors. Please help SKY, this is a very needed service. Thank you.

Re: Landline not working

Mark39 — Tue, 24 Sep 2024 15:55:04 GMT

There's no general issue with Sky landlines, any more than with other providers. But with millions of subscribers, it's inevitable that there will be a small number with issues at any one time.

First, try the connection yest here, even if your broadband is working ok. Let us know the result.

Re: Landline not working

Kdoodle — Tue, 24 Sep 2024 17:31:22 GMT

Exactly the same here! I'm getting a new hub sent out...they think this might the problem? Hmmmmm

Re: Landline not working

Sarah-smith — Tue, 24 Sep 2024 19:17:26 GMT

Hi Mark, broadband and internet working fine.

Re: Landline not working

Mark39 — Tue, 24 Sep 2024 19:34:20 GMT

@Sarah-smith wrote:

Hi Mark, broadband and internet working fine.

Best reported to Sky, then. We can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish?

Re: Landline not working

Sarah-smith — Tue, 24 Sep 2024 19:44:26 GMT

Yes please Mark, if you could do that for me. How does contacting me work. Thank you.

Re: Landline not working

Mark39 — Tue, 24 Sep 2024 19:58:13 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working

Lisa-P1987 — Wed, 25 Sep 2024 09:30:06 GMT

Thanks for escalating this. We’ve sent Sarah-smith an invite to chat.

Re: Landline not working

Sarah-smith — Wed, 25 Sep 2024 10:32:27 GMT

Where do I find the chat please.

Re: Landline not working

Mark39 — Wed, 25 Sep 2024 10:37:19 GMT

@Mark39 wrote:

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline not working

Sarah-smith — Thu, 26 Sep 2024 01:10:04 GMT

Thank you for the help. I have an engineer coming out on Friday to hopefully fix the problem.