topic Re: Talk not activated after 10 days in Talk

Talk not activated after 10 days

Mowelbo — Fri, 20 Sep 2024 08:12:15 GMT

Switched to Sky Broadband and talk on 10 September Broadband working but phone has never worked. Unable to make or receive calls. Spoken to different advisors from 10 onwards. Line tested, tried different line and phone. All I get in answer is "escalated to Openreach on 12." I have a mobile but my husband who has a heart problem and is recovering from cancer is unable to use mobile. Neighbours are out during day so phone is essential for times when I have to go out. Previous supplier cut phone off on 8 and I am getting new number. We are getting desperate How long is this going to take and can someone please update us.

Re: Talk not activated after 10 days

emma698fox — Fri, 20 Sep 2024 11:25:12 GMT

@Mowelbo SpotifyPie wrote:
Switched to Sky Broadband and talk on 10 September Broadband working but phone has never worked. Unable to make or receive calls. Spoken to different advisors from 10 onwards. Line tested, tried different line and phone. All I get in answer is "escalated to Openreach on 12." I have a mobile but my husband who has a heart problem and is recovering from cancer is unable to use mobile. Neighbours are out during day so phone is essential for times when I have to go out. Previous supplier cut phone off on 8 and I am getting new number. We are getting desperate How long is this going to take and can someone please update us.

I'm really sorry to hear about your situation—it sounds incredibly stressful, especially with your husband’s health needs. It's frustrating when things don't get resolved quickly, especially when you rely on the phone for important communication.

Since your issue has been escalated to Openreach, it’s typically them who will handle the physical line issues, and it can take some time. Here are a few steps you might consider:

Request a Priority Update: Given the circumstances, emphasize the urgency of your situation. Ask if you can be put in touch with a case manager who can provide more specific updates.

Check the Service Status: Sometimes, providers have online status updates for ongoing issues. Check if Sky has a service status page.

Keep a Record: Document every conversation you have, including dates, times, and names of representatives. This can help if you need to escalate further.

Escalate Further: If you still don’t get a resolution, consider reaching out to Sky via their social media channels. Public queries can sometimes get faster responses.

Explore Alternative Communication: In the meantime, see if you can set up a temporary solution, like using messaging apps on your mobile or borrowing a neighbor's phone when needed.

Re: Talk not activated after 10 days

Mowelbo — Tue, 24 Sep 2024 16:24:33 GMT

Thank you for your reply. I rang again on Monday and spoke to another adviser she has sent the details to the Order Recovery Team and they are to get back to me but nothing yet. My husband spoke to an Openreach Engineer who was in next road working. He sys if broadband is working then it is Sky problem and not theirs. So no further forward. Will ring again tomorrow and then put a review on Trustpilot. Not sure where to turn next.