topic Landline problem in Talk

Landline problem

Colin42 — Tue, 24 Sep 2024 15:05:49 GMT

We currently have no landline - no dial tone, cannot make or receive calls. The broadband is fine. I have followed the help guidance, turned the phone off & on, etc, and done the line / service check from the link people have provided in other posts here - it says there is no problem. Could someone please ask the community messaging team to open a chat for us?

Many thanks!

Re: Landline problem

Mark39 — Tue, 24 Sep 2024 15:14:14 GMT

Are you new to Sky, or has your Sky landline been working OK up to now?

Re: Landline problem

Colin42 — Tue, 24 Sep 2024 15:22:34 GMT

Long standing customer. It's been fine up to now.

Re: Landline problem

Mark39 — Tue, 24 Sep 2024 15:34:20 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline problem

Addie15 — Tue, 24 Sep 2024 15:48:14 GMT

HI there! Thank you for escalating this. We have sent an invite to @Colin42.