topic Re: Landline not working - please test line in Talk

Landline not working - please test line

KevEarley — Tue, 24 Sep 2024 07:48:06 GMT

I have a fault on our landline. The handset is displaying 'Check Phone Line' and I have no dialing tone. Outgoing calls are not possible and I am not able to receiving incoming calls.

The broadband is working fine (I do not have Internet Calls). I have gone through the Sky Help pages and followed guidance but have not solved the problem. Is there an option to test the line as I cannot find one?

Re: Land line not working message check phone line

KevEarley — Tue, 24 Sep 2024 07:39:59 GMT

Phone has stopped working. There is no voice light on my hub. The phone has always been plugged into a sky filter. I have tried plugging without filter, but still no dial tone and still phone message Please check phone line. Plugged filter back in to restore broadband. If you call my phone number it just keeps ringing and nothing happens on our phone.

Re: Landline not working - please test line

Mark39 — Tue, 24 Sep 2024 08:02:35 GMT

I'm assuming your Sky landline has been working OK up to now. Try the simple connection test here, even though your broadband is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, you'll need to report it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.