topic Re: Broadband working but nothing on Landline in Talk

Broadband working but nothing on Landline

MCHENERY — Fri, 20 Sep 2024 15:40:33 GMT

We have a problem with our landline. Our phone display says Check Phone Line. I've tried plugging in a new corded phone to both the front plate socket and the test socket behind the front plate. In both cases there is no dial tone. When I lift the receiver there is also nothing so I can't dial any number. When I ring the landline number from my mobile it appears to be connecting but the landline phone does not ring and I cannot answer my mobile call. Our broadband appears to be OK - we have the (old) Sky Fibre Max whicj we are getting approx 30Mb/s.

Re: Broadband working but nothing on Landline

Mark39 — Fri, 20 Sep 2024 15:43:21 GMT

First try the simple connection test here, even though your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the result.

Re: Broadband working but nothing on Landline

MCHENERY — Fri, 20 Sep 2024 16:10:55 GMT

At the moment the service checker is reporting an outage, but I can't see how that can be true as my broadband and TV is working fine.

Will try again in a little while.

Re: Broadband working but nothing on Landline

MCHENERY — Fri, 20 Sep 2024 20:22:17 GMT

Just ran test again and all looks OK

Re: Broadband working but nothing on Landline

Mark39 — Sat, 21 Sep 2024 07:52:15 GMT

Probably best to report it to Sky, then. We can ask Sky's messaging team to contact you here so that you can do so via a private online chat, if you wish?

Re: Broadband working but nothing on Landline

MCHENERY — Sat, 21 Sep 2024 11:02:10 GMT

@Mark39

Please do forward to Sky. Thank You

Did anyone else having the same problem get it sorted - what was the problem ?

Re: Broadband working but nothing on Landline

Mark39 — Sat, 21 Sep 2024 12:50:37 GMT

I can't forward it to Sky, but I've alerted the messaging team who may be able to help you via private, online messaging later today. When it's displayed you'll need to engage with blue/red chat 'bubble' towards the bottom of the page so that you can report it. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband working but nothing on Landline

Mr+Flibbles+86 — Sat, 21 Sep 2024 12:55:56 GMT

Thanks for escalating this. We’ve sent an invite to @MCHENERY to chat.

Re: Broadband working but nothing on Landline

Mark39 — Mon, 23 Sep 2024 12:31:48 GMT

@Hardy51 I assume that includes the connection test. What was the result?

Re: Broadband working but nothing on Landline

Mark39 — Mon, 23 Sep 2024 12:35:32 GMT

@Hardy51 are you new to Sky, or has your Sky landline worked ok up to now?