topic Re: Landline Not Working in Talk

Landline Not Working

GavinGoddard — Thu, 19 Sep 2024 09:24:17 GMT

No incoming or outgoing calls, reset router, checked all cables and still no dice

Re: Landline Not Working

Mark39 — Thu, 19 Sep 2024 09:43:53 GMT

New to Sky landline? Or has your Sky landline worked OK up to now?

Re: Landline Not Working

GavinGoddard — Thu, 19 Sep 2024 09:48:59 GMT

It's worked till now. Been with Sky now for a good 3 months easily

Re: Landline Not Working

Mark39 — Thu, 19 Sep 2024 10:26:59 GMT

Ok, first try the connection test here even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, it's probably best to report it to Sky. We can ask Sky's messaging team to contact you here so that you can do that via a private online chat, if you wish?

Re: Landline Not Working

GavinGoddard — Thu, 19 Sep 2024 11:32:47 GMT

Yeah please. I did the connection test and it said everything was fine, I went to the 'sky talk' help option and it's asking me about a different hub entirely. I did the online form and i got a text message saying they closed the report as they believe the issue is resolved when it's not

Re: Landline Not Working

janicejones224 — Thu, 19 Sep 2024 11:42:18 GMT

new to sky yesterday....tv ok but no land line which i did ask for and to keep my number

does it take for them to connect the land line? tried phoning can not get thru

must have land line/elderly woman diabetic

Re: Landline Not Working

Mark39 — Thu, 19 Sep 2024 12:32:25 GMT

@GavinGoddard OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline Not Working

Mark39 — Thu, 19 Sep 2024 12:33:03 GMT

@janicejones224 wrote:

new to sky yesterday....tv ok but no land line which i did ask for and to keep my number

does it take for them to connect the land line? tried phoning can not get thru

must have land line/elderly woman diabetic

Is your phone plugged into your broadband Hub? It won't work from a wall socket.

Re: Landline Not Working

GavinGoddard — Fri, 20 Sep 2024 08:22:30 GMT

@Mark39 I've still not heard anything. No red or blue chat bubble.

Re: Landline Not Working

Lisa-P1987 — Fri, 20 Sep 2024 09:31:34 GMT

Thanks for escalating this. We’ve sent GavinGoddard an invite to chat.

Re: Landline Not Working

Mr+Flibbles+86 — Sun, 22 Sep 2024 09:53:58 GMT

We are still looking to help you @GavinGoddard . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks