https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752231#M90551 <P>Trying to figure it out....</P> <P>&nbsp;</P> <P>Does your phone (and your broadband Hub) work when plugged into the <EM>master</EM> phone socket? Does the master socket have one port, or are there separate ports for phone and broadband?</P> <P>&nbsp;</P> <P>And is it from an extension socket (<EM>not</EM> the&nbsp; master socket) where the phone works ok?</P> Mon, 16 Sep 2024 19:58:26 GMT Mark39 2024-09-16T19:58:26Z https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4751298#M90538 <UL><LI>My broadband is working fine but my landline phone doesn't have a dial tone. I tested the phone at another port and it works fine but not when connected to the microfiber.</LI></UL> Sun, 15 Sep 2024 16:13:45 GMT https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4751298#M90538 smd2014 2024-09-15T16:13:45Z https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4751304#M90539 <P>Sounds like the microfilter has developed a fault. You can buy a replacement online or at many hardware stores. They're not expensive.</P> Sun, 15 Sep 2024 16:18:55 GMT https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4751304#M90539 Mark39 2024-09-15T16:18:55Z https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752165#M90548 <P>Hi, I changed the filter and the phone is still not working.</P> Mon, 16 Sep 2024 18:45:50 GMT https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752165#M90548 smd2014 2024-09-16T18:45:50Z https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752231#M90551 <P>Trying to figure it out....</P> <P>&nbsp;</P> <P>Does your phone (and your broadband Hub) work when plugged into the <EM>master</EM> phone socket? Does the master socket have one port, or are there separate ports for phone and broadband?</P> <P>&nbsp;</P> <P>And is it from an extension socket (<EM>not</EM> the&nbsp; master socket) where the phone works ok?</P> Mon, 16 Sep 2024 19:58:26 GMT https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752231#M90551 Mark39 2024-09-16T19:58:26Z https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752236#M90554 <P>Both were working a few weeks ago from an extension socket but now the phone has stopped working but when i plug it into the master socket it works OK.</P> Mon, 16 Sep 2024 20:06:43 GMT https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752236#M90554 smd2014 2024-09-16T20:06:43Z https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752539#M90556 <P>Possibly a fault with the wiring to the extension socket, or the extension socket faceplate, as the phone works OK from the master socket.</P> <P>&nbsp;</P> <P>I'm afraid it's vry unlikely that Sky will be able to help with this. Their (and Openreach's) responsibility ends at the master socket, which you say is working ok. Extensions are a homeowner's responsibility.</P> Tue, 17 Sep 2024 09:31:41 GMT https://helpforum.sky.com/t5/Talk/My-broadband-is-working-fine-but-my-landline-phone-doesn-t-have-a-dial-tone/m-p/4752539#M90556 Mark39 2024-09-17T09:31:41Z