topic Re: Landline is not working in Talk

Landline is not working

Billy31 — Wed, 29 May 2024 10:15:59 GMT

We had Sky set up last week, including a new router and a visit from Openreach to upgrade to fibre broadband. The Internet is fine, but the landline does not work. It is plugged into the router as instructed. This seems to be a common problem but there is no direct answer in any of the threads.

Re: Landline is not working

Mark39 — Wed, 29 May 2024 10:19:04 GMT

Does your router have a Voice light on the front panel and is it lit?

Re: Landline is not working

Billy31 — Wed, 29 May 2024 14:26:51 GMT

No, it doesn't have a voice light. I have the Sky Max Hub.

Re: Landline is not working

Mark39 — Wed, 29 May 2024 14:41:00 GMT

OK, first try restarting it, by switching it off at the plug for 30 seconds or so. Let us know if that doesn't resolve it, in which case there's most likelt a fault which will need reporting to Sky. If you wish, we can ask their messaging team to contact you here so that you can report it by way of a private online chat.

Re: Landline is not working

Billy31 — Wed, 29 May 2024 18:46:27 GMT

I switched the router off at the wall for 30 seconds, but I'm afraid the landline still does not work. Please can we ask the messaging team to contact me as you suggest.

Re: Landline is not working

Mark39 — Wed, 29 May 2024 18:49:43 GMT

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates. Once initiated the chat remains open for a maximum of 48 hours.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline is not working

Lisa-P1987 — Thu, 30 May 2024 08:37:06 GMT

Thanks for escalating this. We’ve sent @Billy31 an invite to chat.

Re: Landline is not working

S1Beeston — Mon, 16 Sep 2024 08:22:08 GMT

Hi - Were you able to get the landline working for Billy, as we have the same problem?

Re: Landline is not working

Tom-W19 — Mon, 16 Sep 2024 09:21:53 GMT

Hi @S1Beeston

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline is not working

Carley86 — Tue, 17 Sep 2024 22:56:02 GMT

I'm having the same problem. Had it all activated and have no dial tone at all and doesn't ring if I call my number from another phone. I've plugged it into the hub (I have a sky max hub) and also tried it directly in the phone socket, still nothing. If someone could invite me to a chat would be much appreciated.

Re: Landline is not working

caesarome — Wed, 18 Sep 2024 04:44:12 GMT

@Carley86

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Landline is not working

Mr+Flibbles+86 — Wed, 18 Sep 2024 07:59:22 GMT

Thanks for escalating this. We’ve sent an invite to @Carley86 to chat.

Re: Landline is not working

Lisa-P1987 — Wed, 18 Sep 2024 08:16:50 GMT

We are still looking to help you S1Beeston . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Landline is not working

Carley86 — Wed, 18 Sep 2024 18:10:10 GMT

Hi I was advised earlier my sky talk would be working by 5pm tonight and it still isn't. My broadband was activated yesterday around 4pm. It is completely dead no dial tone just a clonk after 20 seconds of listening. Can anyone help please 🙏

Re: Landline is not working

Mark39 — Wed, 18 Sep 2024 18:59:40 GMT

@Carley86 wrote:

Hi I was advised earlier my sky talk would be working by 5pm tonight and it still isn't. My broadband was activated yesterday around 4pm. It is completely dead no dial tone just a clonk after 20 seconds of listening. Can anyone help please 🙏

Is your phone plugged into your broadband Hub?

Re: Landline is not working

Carley86 — Wed, 18 Sep 2024 19:01:20 GMT

Yes it is and I've tried plugging it directly into the main socket still nothing.

Re: Landline is not working

Mark39 — Wed, 18 Sep 2024 19:16:42 GMT

@Carley86 if you haven't restarted your Hub in the last hour or so, try that now, by switching it off at the plug for 30 seconds or so.

It does sometimes take longer than 24 hours for the phone service to be activated, but we can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish?

Re: Landline is not working

Carley86 — Wed, 18 Sep 2024 19:58:58 GMT

Yes please if you could. Thank you 😊

Re: Landline is not working

Mark39 — Thu, 19 Sep 2024 06:49:01 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Landline is not working

Carley86 — Thu, 19 Sep 2024 07:04:49 GMT

@Mark39 thank you