topic No Landline, line dead in Talk

No Landline, line dead

steven1 — Sun, 15 Sep 2024 09:42:51 GMT

My landline has been dead since yesterday afternoon, when I call it, it comes up 'engaged' is there a fault on the 01026 exchange? or is it a fault with my line ? Thankyou

Wife is disabled, so phone is quite important !

Re: No Landline, line dead

Daniel0210 — Sun, 15 Sep 2024 09:50:43 GMT

@steven1

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

Re: No Landline, line dead

Tdlloyd — Sun, 15 Sep 2024 14:58:08 GMT

No ring tone nothing

Re: No Landline, line dead

Mark39 — Sun, 15 Sep 2024 15:06:58 GMT

@Tdlloyd wrote:

No ring tone nothing

Tried the link above?

Re: No Landline, line dead

steven1 — Fri, 11 Oct 2024 15:45:04 GMT

Seems it was an Openreach 'fault' cut cable by Gigaclear engineers.

Had no landline for 2 weeks in the end !

Re: No Landline, line dead

Daniel0210 — Fri, 11 Oct 2024 15:48:14 GMT

@steven1

Are/were you aware of auto compensation? The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).