topic Re: digitisation of landlines in Talk

digitisation of landlines

Blind_Pew — Wed, 11 Sep 2024 09:29:28 GMT

BT are digitising our landlines which means in the event of a power cut you cannot use the phone. For those like me who don't use a mobile, they provide a battery back up. I asked for one but they said, as I am with sky, I need to ask them.

This is what I am doing.

Re: digitisation of landlines

TimmyBGood — Wed, 11 Sep 2024 09:47:25 GMT

@Blind_Pew

It would be Openreach and BT Wholesale carrying out any such infrastructure changes: 'BT' in this context is an ISP competing with Sky.

Under Ofcom guidelines, Sky should be in touch to identify potential vulnerability before they transition a voice service to digital. It's not possible to request this hardware through a forum post.

Re: digitisation of landlines

Mark39 — Wed, 11 Sep 2024 09:39:46 GMT

@Blind_Pew So far as we know, Sky aren't making a battery back up routinely available. Best to give them a call to explain your circumstances and to see if they can help.

Re: digitisation of landlines

TimmyBGood — Wed, 11 Sep 2024 09:46:50 GMT

@Blind_Pew

If you identify yourself as having particular additional needs through the Sky Accessibility Service (if relevant) then that helps with such things.

Re: digitisation of landlines

TimmyBGood — Wed, 11 Sep 2024 09:50:33 GMT

@Blind_Pew

Perhaps also useful to refer to the extensive thread here which did eventually result in the poster receiving a UPS from Sky

https://helpforum.sky.com/t5/Talk/How-to-register-as-a-vulnerable-customer-for-a-Sky-analogue-phone/m-p/4548291#M87021