topic Re: New user, switch on time? in Talk

New user, switch on time?

WhizKids — Tue, 10 Sep 2024 16:29:26 GMT

New user to Sky Broadband / Talk coming from BT.

Plugged hub in today and all good, internet working etc.

When I ring my home landline number from mobile I get "Sorry the number you calling is temporarily unavailable or not recognised etc"

How long does it take to activate/switch over etc?

In the Sky account it lists the correct landline phone number.

Re: New user, switch on time?

SKY1992bf — Tue, 10 Sep 2024 16:31:53 GMT

@WhizKids It can be any time upto midnight , if it hasn't actively by the morning you will need to contact sky directly

Re: New user, switch on time?

Mark39 — Tue, 10 Sep 2024 16:41:24 GMT

@WhizKids for Internet calls, activation of the Talk service can take 24 hours or more. If it's not working correctly tomorrow after restarting your broadband Hub (switch off at the plug for 30 seconds or so), it's probably worth reporting it to Sky. At thay time, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

Re: New user, switch on time?

WhizKids — Wed, 11 Sep 2024 09:30:10 GMT

So overnight it's not kicked in and same message when you ring the number.

I tried ringing customer services, it did a bunch of sutomated checks and then tried connecting me to a physical person but after being on hold for about 30 minutes I gave up as I need my mobile for work calls.

Can Sky's messaging team contact me here via private chat to sort it out?

How do I know when someone contacts me it's not a scam user?

Re: New user, switch on time?

Mark39 — Wed, 11 Sep 2024 09:43:59 GMT

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

The chat bubble is unique to your SkyID. Sky will also send you an invitation to chat.

Re: New user, switch on time?

Mr+Flibbles+86 — Wed, 11 Sep 2024 10:02:23 GMT

Thanks for escalating this. We’ve sent an invite to @WhizKids to chat.